Refund and Returns Policy

Last updated: July 7, 2026

We want you to be confident when ordering automotive parts from Risens Auto. Please read our return and refund policy carefully before making a purchase.

1. Return Eligibility

You may request a return within 30 days of receiving your order, provided that:

• The part is unused, uninstalled, and in its original packaging
• The part is not a custom or special-order item
• You have proof of purchase (order number or receipt)

Electrical components (such as sensors, TPMS units, and actuators) cannot be returned once installed, as installation may affect functionality and cannot be verified as defective versus damaged during installation.

2. Non-Returnable Items

The following items are not eligible for return, except in cases of manufacturer defect:

• Items marked as “Final Sale” or “Custom Order”
• Products that have been installed or show signs of use
• Electrical/electronic parts with broken seals or tamper-evident packaging opened

3. Defective or Incorrect Items

If you receive a defective part or an item that does not match your order:

1. Contact us within 7 days of delivery at [email protected]
2. Provide your order number and photos/videos showing the issue
3. We will arrange a replacement, repair, or refund at no additional cost to you, including return shipping

4. How to Request a Return

1. Email [email protected] with your order number and reason for return
2. Our team will review your request and provide a Return Merchandise Authorization (RMA) number and return instructions
3. Ship the item back to the address provided, with the RMA number clearly marked on the package
4. Returns sent without prior authorization may be delayed or refused

5. Return Shipping Costs

• If the return is due to our error (wrong item shipped, defective product) — we cover return shipping costs
• If the return is due to buyer’s change of mind or ordering error — the buyer is responsible for return shipping costs

6. Refund Processing

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund
• Approved refunds are processed to your original payment method within 7–14 business days
• Original shipping charges are non-refundable, except in cases of our error

7. Wholesale / B2B Orders

Returns for wholesale and bulk orders are handled according to the terms agreed upon at the time of the wholesale agreement. Please contact your account representative for return procedures specific to your order.

8. International Returns

For international orders, buyers are responsible for return shipping costs and any customs fees associated with the return, unless the return is due to our error. We recommend contacting us before shipping any item back to confirm the correct return address and procedure.

9. Contact Us

For any questions about returns or refunds:

HongSai Xin (Shanghai) Technology Co., Ltd.
Email: [email protected]
Address: Room 119, 1st Floor, Building 8, No. 642 Xinghua Highway, Jiangqiao Town, Jiading District, Shanghai